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Job title: Jobs – Head of Operations

Salary: Competitive

The start-up: We’re helping people to feel happier and more self-confident by making it easy to dress well. We do this using a combination of human stylists and powerful machine learning algorithms to recommend each guy the perfect things just for them—in their size, budget, and style—which they can then buy in one place.

Other goodies: A competitive salary and a generous equity stake in the company (you're working hard to make the company successful, so we believe you should share generously in the reward!)

What you'll be doing:

  • We’re looking for a Head of Operations to lead our Operations team, create a culture of high performance and play a key role in scaling the business.
  • You will lead our 70+ person operations team and help us scale to millions of users;
  • This role could be for you if you’re a strong leader with experience creating a culture of top execution in large teams; are always planning for the future but still thrive in an environment where circumstances change completely month to month; have a cool head in a crisis and challenge the established thinking by default.
  • Specifically, you will be responsible for:
  • Creating an amazing delivery experience which keeps our users coming back for more
  • Scaling our operations 3x each year
  • Substantially reducing our variable costs
  • Driving operational changes in our business model
  • Building a high performing team to execute on all of the above
  • Setting our operational strategy
  •  Developing and executing a sourcing and supplier management programme for our operational partners

What's to love: The opportunity to become recognised as one of the best in your field through being a core operator for a high-profile startup

What they'll love:

  • Have experience building and managing large teams
  • Care deeply about the culture within your teams and be a role model who lives our values
  • Default to making decisions analytically and from first principles
  • Be unflappable and thrive in a crisis
  • Be unphased by ambiguity, creating the stability the ops team needs
  • Be tenacious - you should do whatever it takes to get things done, working around problems and moving at an uncomfortably fast pace
  • Obsess over metrics and encourage the team to do the same

Have you found love?... email your CV to exceptionalpeople@loveworkuk.co.uk

Posted on: June 23rd, 2017

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